Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Museo de las Ciencias Príncipe Felipe

What is the architectural significance of the museum building?

The structure was designed by Santiago Calatrava to resemble a whale skeleton and features no right angles on its exterior. It is considered a masterpiece of biomimetic architecture and a landmark of modern Valencia.

What does the museum’s motto “forbidden not to touch” mean?

This philosophy encourages visitors to engage physically with experiments rather than just observing them. It is designed to make scientific learning an active, sensory experience for all ages.

How large is the exhibition space inside the museum?

The museum covers a total built surface area of 42,000 square meters, with 26,000 square meters dedicated to scientific exhibits. This makes it one of the largest science museums in Europe.

What can I see in the Chromosome Forest?

This permanent exhibition features 46 large-scale sculptures representing the human genome. It allows visitors to visualize the building blocks of life through interactive modules.

Who is the Santiago Ramón y Cajal exhibition dedicated to?

This section honors the Spanish Nobel laureate considered the father of modern neuroscience. It displays original scientific drawings and artifacts that detail his pioneering research on the brain.

What is the significance of the Foucault Pendulum on the first floor?

At 34 meters long, it is one of the longest pendulums in the world and serves as a physical proof of the Earth’s rotation. Visitors can watch it knock over small pins as the planet moves beneath it.

Is the museum built on a specific historical site?

The museum is located within the former bed of the Turia River, which was diverted following a major flood in 1957. The area has since been transformed into a massive urban park and cultural complex.

Can I enter and leave the museum on the same day?

Yes, your ticket allows for re-entry throughout the day, provided you keep it with you to scan at the turnstiles. This is helpful if you wish to eat outside the complex or visit the nearby gardens.

Is there a discount for visiting multiple attractions in the complex?

Combined tickets are available that include the Oceanogràfic and Hemisfèric, offering a lower total price than buying individual entries. These tickets can be used over one, two, or three consecutive days.

Is the museum accessible for wheelchair users?

The entire facility is barrier-free, featuring wide corridors, ramps, and large-capacity elevators connecting all three floors. Wheelchairs are also available for loan at the information desk with a valid ID.

Are there storage facilities for heavy bags or umbrellas?

Small lockers are available for a fee near the entrance to store items that are not permitted in the galleries. Please note that the museum cannot accommodate large suitcases or bicycles.

Can I pay with cash at the cafeteria or gift shop?

The museum has moved toward a cashless system at many service points, so carrying a credit or debit card is highly recommended. Some automated kiosks and shops may only accept digital payments.

What happens if I arrive late for my selected date?

Tickets are date-specific and typically non-refundable, so it is important to visit on the day printed on your ticket. You should arrive at least an hour before closing to ensure enough time to see the main galleries.

Is photography allowed inside the exhibitions?

Personal photography without flash is permitted in most areas, but professional equipment like tripods is restricted. Photography is a great way to document the unique architecture and interactive displays.

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Tourism Tickets – Help Center